Returns/Exchange Policy

*ALL RETURNS / EXCHANGES MUST HAVE PRIOR AUTHORIZATION.

Thank you for shopping at Lola n Lulu we are committed to providing our customers with quality products. 

Lola n Lulu  accepts merchandise returns/exchanges within 14 days of shipment in new condition, with tags attached/original packaging intact for store credit or merchandise exchange only.

Please examine  all contents immediately upon receipt for any signs of damage, wrong item(s) or defective product(s). All claims must be initiated within 5 business days of delivery. Please e-mail us so we can initiate the process. Defective/damaged merchandise can ONLY be replaced.

Return Authorizations are required for all returns/exchanges and can be obtained by emailing lolanlulu@outlook.com    A return authorization is good for 7 days from the date it is issued. Lola n Lulu reserves the right to reject any return that does not comply with the terms herein. Return authorizations will expire after this period. Merchandise returned without prior authorization will not be accepted for credit or exchange. Lola n Lulu is not responsible for unauthorized returns. 

Lola n Lulu will not be held responsible for the return shipping cost including any subsequent damages or loss of the returned items.  We DO NOT accept returns on sale items

 All items that are discounted are final sale, in addition all bedding, socks, tights, undergarments and stuffed animals are final sale. ALL INTERNATIONAL PURCHASES ARE FINAL.

ALL SEASONAL ITEMS such as HALLOWEEN COSTUMES, HANUKKAH, CHRISTMAS, & EASTER DECOR, are FINAL SALE.